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Refund policy

  • You can return items within 30 days of delivery.
  • Contact us first at info@printitsupply.com or 929-740-7400 with your order number. We'll approve the return and tell you what to do. Returns sent without approval can't be accepted.
  • Items must be unused and in their original sealed packaging. We can't take back opened ink or toner, opened reams, or custom printed or cut-to-size orders unless they're defective.
  • Sale items can't be returned.
  • You pay return shipping. If we sent the wrong item, or it arrived damaged or defective, we cover it.
  • Send approved returns to: Print It Supply, Returns Dept., 48 Spencer St, Brooklyn, NY 11205.
  • Damaged or wrong items: tell us as soon as possible and include photos.
  • Refunds go back to your original payment method within 10 business days after we receive and check the return. Your bank may take a few more days to post it. Shipping charges aren't refunded unless the mistake was ours.
  • Exchanges: return the item, then place a new order for the one you want.
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